October 2019: Based in Madrid and controlled by Baring Private Equity Partners, Avanza is an outsourcing services provider with +4,500 employees, +300 clients and presence in 6 countries. Avanza’s main business lines are outsourcing logistics, retail & trade marketing, contact center and back-office. Covisian is the #2 contact center services provider in Italy, reaching €300 million revenues and +15,000 employees within 5 countries.

Owned by the Italian PE Fund Aksía Group, Covisian offers “Sparta” to its clients, a proprietary cutting-edge technology based on IA.

With locations in Spain and Colombia, Avanza’s contact center and back-office division adds Covisian a significant critical mass from blue-chip clients, chiefly insurance companies and banks.

SOCIOS has advised Avanza on the origination of the process, identification of potential buyers, the negotiations and the closing of the transaction.